FAQ

Postage & Shipping

All orders are delivered via Australia Post. Once payment is received, your order should be dispatched within 3-5 working days.

Featherglass uses Australia Post standard parcel delivery. Standard parcel delivery within Australia usually takes between 2-6 working days* (Based on Australia Post services guidelines).

We also ship internationally using the Australia Post International Delivery. Shipping times vary depending on the services selected and destination. Please note Featherglass is not accountable for any additional taxes or fees that may be charged to you as part of your country’s customs policies. Please ensure you are familiar with these prior to ordering so you know what to expect.

Shipping options (including express post and international delivery methods) are available for selection at checkout.

Stockists

At present we are an online business. However, we will be approaching stockists as our business expands so watch out for our products in specialist boutiques over the coming months.

Appointments and Viewings

We are available for appointment viewings and can offer to come along to showcase items at your preferred location. For more information please contact us.

Wholesale

Please contact us for more information.

Payment Methods

We accept credit cards, Paypal, and money orders.

Custom Made Items

Please contact us directly to discuss any custom made jewellery you would like a quote for. Please note these orders may take longer than 3-5 working days to be dispatched for delivery following payment. For more information please contact us.

Gift Vouchers

We offer gift vouchers for your special friend or loved one. Gift vouchers can be purchased through the website.